Support

We are happy to help with anything about Learnory.

Contact us

Help with the app or your account: support@learnory-app.com
Partnerships, press and collaborations: hello@learnory-app.com

Please write from the email address of your Learnory account and tell us what device and iOS version you use. Never send your password. We aim to reply within a few days.

Common questions

How do I delete my account?

In the app, open Profile → Settings → Account → Delete account. You confirm with your password (or your Apple or Google sign-in) and by typing your email. Your progress, saved words and profile are then deleted and cannot be restored. Deleting your account does not cancel an Apple subscription, see below.

How do I cancel my Premium subscription?

Subscriptions are billed and managed by Apple. On your iPhone open Settings → your name → Subscriptions → Learnory, or use apps.apple.com/account/subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com.

I forgot my password.

On the sign-in screen tap “Forgot password?”, enter your email, and we send a six-digit code that is valid for a short time. If the email does not arrive, check your spam folder and write to us.

How do I change the language of the app or the word meanings?

Profile → Settings → App settings → App language. Stories stay in English.

How do I report or block another user?

Open the user's profile from your friends list or search results and use the menu (the three dots) to block them. Blocked users cannot send you requests. To report abuse, email us with the username.

Which sign-in methods can I use?

Email and password, Sign in with Apple, and Google.